Automatic
Registration Process Password
Management Automatic
Data Synchronization with xRM Permission
Management
Self-service-in-the-cloud is a solution for your
customers, partners, candidates,
stakeholders or any other concerned
people to be used in association with any xRM
application.
With BPA xRM + a self-service portal you can propose
a more efficient service / support to any of your
customers, partners, candidates
or stakeholders, better communicate with them and
therefore drastically enhance customer / stakeholder
satisfaction and retention.
FEATURES
Users can register
through an automated
process with validation
by concerned people
“Remember/Change/Reset
my password” features
Posted
requests will be
instantly copied from
self-service to xRM
Posted answers will be
instantly copied from
xRM to self-service
Automatic email alerts
are sent to the
concerned people
View
posted requests by your
organization and related
answers only
Access
to shared FAQs or online
documentation
CLOUD OR MIXED DEPLOYMENT
Have both your xRM application and your self-service portal in the cloud.
Have an installed xRM application internally and invite your customers,
partners, candidates… on a hosted self-service portal.
Benefits: You won’t need to invest in any hardware or
software. You don’t need IT experts internally. You can start working right
away at a low rental fee.
Benefits: running your xRM solution internally allows
connecting to your existing systems. For security reasons having a hosted
self-service customer portal is a good scenario. You will lower software and
hardware cost externalizing your self-service portal. Both applications can
be easily connected with our connectors.